Refund policy
At Ejaaz Creation, your satisfaction is our top priority. We are committed to providing premium-quality fabrics and a hassle-free shopping experience. Please read our Return & Refund Policy carefully before placing your order.
Pakistan Orders
We offer a 7-Day Return & Exchange Policy from the date you receive your order.
To qualify for a return or exchange:
- The item must be unused, unwashed, unworn, and in its original condition.
- All original tags, labels, and packaging must be intact.
- The product must not have any signs of use, perfume, stains, or damage caused after delivery.
Returns or exchanges are accepted only if:
- You received a damaged or defective product.
- You received the wrong item.
- The product is significantly different from what you ordered.
Please report any issue within 48 hours of receiving your parcel by sending clear photos or a short video.
International Orders
For international customers, we offer a 20-Day Return Policy from the date of delivery.
- Products must be returned in their original condition.
- Return shipping charges are the responsibility of the customer unless the error was made by Ejaaz Creation.
- Once the returned product is received and inspected, we will process a replacement or refund if the claim is approved.
Refund Policy
Refunds are only issued after the returned product has been received and successfully inspected.
If your refund request is approved:
- Refunds are processed within 5–10 business days.
- The amount will be returned through the original payment method or via bank transfer, depending on how the payment was made.
- Shipping and delivery charges are non-refundable unless the mistake was made by Ejaaz Creation.
Exchange Policy
We are happy to exchange products if:
- You received the wrong article.
- Your product arrived damaged or defective.
- You received the wrong size or variant.
Exchange requests must be made within the applicable return period.
Non-Returnable Items
The following items cannot be returned or refunded:
- Used or washed products.
- Stitched or customized orders.
- Products without original tags or packaging.
- Products damaged due to customer misuse.
- Sale, clearance, or promotional items unless they are defective.
Order Cancellation
Orders can only be cancelled before they are dispatched.
Once your order has been shipped, it cannot be cancelled and will follow our Return & Refund Policy.
Quality Assurance
Every order is carefully inspected before dispatch to ensure you receive premium-quality products. We strive to deliver exactly what you order.
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us.
Ejaaz Creation
WhatsApp: 03025791902
Please include:
- Your Order Number
- Your Full Name
- Clear Photos or Videos of the Issue
- A Brief Description of the Problem
Our support team will respond as quickly as possible and guide you through the process.